If Only There Were More Aarons In This World


Yesterday was one of those days when you want to go back to bed and wake up and start all over again. 

I waited all afternoon for my washer. A few minutes before five I called the delivery service. It seems the driver was afraid to take the washer off the truck because he thought he would damage it. 


"Why on earth would he think that?" I asked. 


They didn't send a lift truck. 


So someone please tell me, why would you even put a 245 pound box with a washer in it on a truck without a lift? I am hoping to get it this afternoon. But they said they can't promise anything. 

Seems their residential deliveries are all in the afternoon. Their commercial deliveries (and I imagine the highest paying) are all in the morning. So if they get hung up at say, Walmart, they told me, I'm just going to be behind schedule. 

So I was pretty darned frustrated. 


You know I switched to Mad Mimi and left Feedburner due to its unreliability. But there were some glitches. 

It went back to last July when I lost all my posts and had to start my blog over again. That was rearing its ugly head. Because you see I had to do what's called a "redirect" once Godaddy, the domain company, "found" my feed.

And it was still that way to this day because I am afraid to do anything with it now for fear of losing my posts again. 


I mentioned Aaron from Mad Mimi the other day. And how helpful he had been. I was stricken at the thought of another screw up with my blog. Aaron, out of the kindness of his heart, researched and worked on this until nearly 9 p.m. last night. 

Since there was a redirect, it makes things like feeds more complicated.

He did not have to do any of this. It is not Mad Mimi's job to fix feeds and all that jazz. But he figured things out and worked me through it. 

And for you frustrated subscribers to my blog, my emailed posts should be going out at 6 a.m. each morning when there is a new post, which of course there typically is. 



After listening to all the excuses from the delivery company, their rudeness, and their inability to have the common sense to deliver a washing machine with a lift truck, I sat down and cried happy tears when Aaron emailed that all was fixed with my feed. And that he was there if I needed anything else.

In this age of poor customer service and relying on phone prompts to get through to companies, it made my heart glad to know there are still "Aarons" in the world. 


"So Aaron, I thank you for going above and beyond your job description. For simply being the kind of person who cared enough to help a stranger you'll never meet."


"Mad Mimi, you need to commend this young man. His loyalty to your company, and making sure your customers are taken care of, far surpassed all my expectations." 


Chivalry is not dead. It still exists. Nobility may just come in a different context these days.






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41 comments

  1. Kudos to Aaron! I think I would write a letter to his supervisor. Would be good to have in his file when his yearly review comes up. A great customer letter could earn him a raise.

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    1. I just got the sweetest email from his boss! I'm so glad I went with this company. They value customer service.

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  2. We definitely need more Aarons in this world. Customer service is definitely lacking. Whats up with that delivery company. Not professional to say the least. Hopefully you will get your washer today. xo Laura

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    1. Got it and just posted about it. It had its moments.

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  3. So glad Aaron was able to help you and yes I have been blessed to find a few people who do want to help customers...few and far between sadly, but there! Now, how stupid to put your washer/dryer on a truck without a lift. Hoping it gets there today.

    Linda

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    1. Aaron restored my faith in younger folks for sure. After the last few years, when family didn't even come to my aid, this stranger was just dropped into my life and he made the sun shine much brighter.

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  4. So thankful that Aaron was your angel. And lucky that you could acknowledge his help. I still feel bad remembering the airport employee in Singapore who listened to me sobbing about our luggage that had been locked up all night (no idea where) - and that our flight was leaving in an hour. We didn't expect to see our luggage again, That airport is massive and the luggage was no where to be found. We solemnly got on the plane, sat there about to take off for the U.S., when a flight attendant came up and gave us a handwritten note: your luggage has been loaded on the plane!!! We had no name or no idea who he worked for - but we gave thanks to the Heavens! But he was our unexpected angel that day!

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    1. He got good karma after that, I believe. You do good, good comes back to you.

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  5. So glad you found help with Aaron. Yes, there are nice people out there, just a bit harder to find these days. Those delivery folks, though! And do they expect their poor driver to lift that thing himself? At least he had the sense not to do it. Hopefully there will be a lift on the truck this time. I hope you get it today. i know how very frustrating it can be waiting around all day for something. Perhaps if you give him a tip he will put the castors on for you and bring it into the kitchen.

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    1. Oh, that I did and he even put it in place for me. Yes, he said they just send the drivers out and they're supposed to figure it out. Apparently they only have two "lift" trucks, which turned out to be a full size semi.

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  6. The least they could do was to have called to let you know that the delivery was delayed. We called Best Buy to ask about a delivery and the warehouse was not even open..due to snow. Well, they just decided not to work, much less call anyone. They sent us a 50 dollar gift card for this. But....why not just call us?

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    1. Simple phone calls use to be the norm. But that has gone the way of written letters and cards I think. If they can't text it, it ain't happening.

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  7. I really wish there were more Aarons in the world. Just think how much less stressful our lives would become. Right now, a customer service experience can be a nightmare. I'm so happy that he was able to help you.I feel bad about your incomplete delivery. I hope they will arrive prepared today, so you can enjoy clean laundry.

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    1. The mere thought of calling a business and trying to take care of business gives me the heebie-jeebies. I have to have several cups of coffee and get my nerve up to deal with all the "punch this, punch that" and if you don't do it right: "Thanks for calling. Goodbye."

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  8. Wow... what an honor, Brenda. Thank you so much for this—I'm so glad we were able to get you up and running :) People like you are what make my job awesome. If I had a lift truck, I'd help you out with that washer... for now, we'll have to stick to RSS feeds and link redirects!

    Seriously, you made my day. You're the best.

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    1. Aaron, thank you for taking care of Brenda, she is a very special person.

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    2. Thanks Aaron for taking care of Brenda!! She is the best!! A very special lady indeed!!!

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    3. Aaron - thank you so much for helping Brenda out. She helps so many bloggers out and so when she gets stuck - she's really stuck. Thanks for getting her up and running.

      Judy

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    4. How nice of you to comment, Aaron. Thanks for helping Brenda, and in a way, the rest of us who read her blog.

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    5. You must have been raised by fine parents. Because you have excellent manners and actually care about the people you deal with. That is rare. And I would adopt you in a heartbeat!

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  9. Dang Brenda, where can I get an Aaron.?? That is really wonderful Brenda. You are right about trying to get good service...even when you have paid up front, good luck . Who would even send some thing so heavy the man could not handle it...that just sounds too much like a stall tactic. Maybe they thought you'd help the man. ...good grief. Stay on top of it. Hope today is a better day , xoxo,Susie

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    1. Things went great today. Actually had a little drama and then some comedic moments.

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  10. Your knowledge of computers and your programs you use blows me away. I feel computer savy, then I listen to you and just go: WOW! Thank goodness for Aaron. There are those people that love a challenge and want to figure out how to solve it, sounds like he is one of them! I know the company will appreciate your recognition of him. Hopefully the combo will arrive early and delivery will go smoothly!

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    1. It went very smoothly once the semi was able to back partway in. Yes, thank goodness for the Aarons of this world. I don't think there are a whole lot of them around. But I am quite thankful one was there for me.

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  11. Aaron, you rock! thanks for taking care of our Brenda. I bet she'd do a load of two of your laundry now if you asked her.....
    once she gets her new machine! (So dumb not having a lift, dumb dumb dumb.) But everything happens for a reason, so rest easy and don't sweat the little things or you will kill yourself, hon. Hugs.

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    1. I'd even cook some meals for me, and you know I rarely do that!

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  12. You found a diamond when you found Aaron. He's a one in a million or maybe even more. I have been having problems too and have had no
    luck in having anyone even beinging
    remotely interested in helping let alone solving my problem (even though its what they're there to do).
    What a fine person you found. God bless him.
    PS Have you thought of using removable contact paper to line the backs of your kitchen cabinets. Maybe that way you could have the doors off. A product called Goo Gone will work wonders with the glue on the old contact paper. I just bought a chest that had the old type contact paper in the drawers and the Goo Gone worked wonders.

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    1. I've thought of a lot of ideas. But I couldn't think of anything else till I got this expensive washer in here without something going wrong. Now I can focus on the rest.

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  13. Brenda, take your camera outside with you when the delivery truck pulls up. That way you can take pics of the appliance being taken off the truck just in case something awful happens. Then you will have documented it. I think that is a great idea a reader had who said to see if the delivery guy would accept a tip to put on the casters and push your appliance into your kitchen, especially when he sees you have a handicap boot on!

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  14. So happy for you Brenda. There are some Aarons in this world but hard to find these days. Im so happy you found one. I pray you get your combo today. Im about excited as you are!!!

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    1. I go stand in the kitchen and look at the thing and just feel confused. I'm a morning person. Will have to dig into getting it running in the a.m.

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  15. I always love to hear how someone's trial becomes an opportunity for another to be a blessing. Way to go, Aaron!

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    1. Yes, Jeanette, this was one of those special opportunities for a young man to help someone he'd never meet, and for him to restore my faith in a lot of areas that have been lacking for several years now. Aaron will have good karma come his way.

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  16. Just wondering... how do they get refrigerators off the truck? I know they weigh more than the washer. What a load of you-know-what.

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  17. Can we just adopt Aaron or something?? Sorry about the washer business, but take a deep breath.... it will be here soon. ((hugs))

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    1. He's a fine young man and we'd all adopt him. But then he'd have to race around the country to be fawned over.

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    2. I loved all your container garden pics, Brenda! Thank goodness for Aaron!

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  18. That explains a lot. Not sure if you remember but several months ago I stopped receiving your email updates via my Househoney email so I resubscribed with my personal email and that was fine. The on,y glitch was when I clicked on the email there was no text or visuals but that was minor and fixed once I clicked over.

    A few days ago I was surprised to see your updates in my househiney email but figured it was a glitch. This morning I was trying to get into, what was no doubt your feedburner email and it didn't load. When I clicked out of it I saw this iodate and it was no problem to get into it at all.

    I'm wondering one thing though...I've noticed with some blogs (and now yours) that unless you are leaving a comment you do not have to click over to see the entire post. Since we all know many readers don't comment, won't that cut down your page views?

    As for Aaron, he sounds like one in a million, but there is no doubt the service we receive from whatever company is directly correlated to whether or not it is a free service.

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  19. Knowing that Aaron is out there renews my faith in the youth . His goodness and kind heart will surely be rewarded in this life and the next. How lucky his company is to have him. This young man will go far.

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I always enjoy reading your comments and having you join the conversation here at Cozy Little House. It is like having a gathering of friends sitting in my cozy apartment. Enjoying coffee and dessert, chatting and having a good time. I appreciate each and every one of you! However, if you are a no-reply commenter, I cannot reply via email to your questions or comments.

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